Refund & Cancellation Policy

Effective date: November 4, 2026  |  Last updated: November 4, 2026

This Policy applies to purchases of online courses and related digital educational services from Biothera Academy LLC, a Texas limited liability company (“we,” “us” or “our”). Please read it carefully before completing your purchase. It forms part of our Terms & Conditions.

1. When access is considered activated

Access is considered activated when the learning platform has enabled your entitlement to the purchased course and the course is available in your learner account. This normally happens promptly and automatically after payment is confirmed. We keep enrollment and system records showing the date and time access was activated.

2. No voluntary refunds after access is activated

Because online course content is made available for immediate use, once access has been activated all sales are final and we do not issue voluntary refunds. This includes situations where you change your mind, decide not to continue, do not complete the course, do not have enough time, or no longer wish to use the course. It applies whether or not you have viewed, downloaded or completed any course materials, subject always to rights that cannot lawfully be excluded.

3. Requests before access is activated

If you want to cancel an order before access has been activated, email contact@biotheracademy.com as soon as possible with your order number and purchase email. We will review the request based on the order status, whether access has already been activated, any promotional or contractual conditions and applicable law. If we approve a refund, we will confirm the amount and method in writing.

4. Verified service failures

If a technical or service failure attributable to us prevents you from accessing a purchased course, notify us promptly at contact@biotheracademy.com with your order number, account email, the error you saw, the approximate date and time, and screenshots if available.

We will investigate and make reasonable efforts to restore access or provide a workaround. If a material failure is verified and cannot reasonably be resolved within a reasonable time, we will provide an appropriate remedy, which may include a refund for the affected course or portion, to the extent required by law or appropriate in the circumstances.

Problems caused by your device, browser, internet connection, email filtering, incorrect contact details, unsupported software or a third-party system outside our reasonable control are not automatically service failures, but we will review the circumstances and provide reasonable troubleshooting help.

5. Duplicate or incorrect charges

If you believe you were charged more than once for the same order or charged an incorrect amount, email contact@biotheracademy.com with your order number and transaction details. We will investigate and correct verified duplicate or incorrect charges.

6. How approved refunds are processed

Approved or legally required refunds are generally issued to the original payment method, unless applicable law requires another method or the original method is unavailable. Posting times depend on your payment provider and bank, which we cannot control. If a refund is issued after access was activated, we may deactivate your access to the refunded course, to the extent permitted by law.

7. Chargebacks and payment disputes

If you believe a transaction is unauthorized or incorrect, please contact us first so we can investigate promptly. You keep any rights you have under applicable law and the rules of your payment provider, and nothing in this Policy prevents you from contacting your bank or card issuer. When responding to a payment dispute, we may provide order, enrollment, access-activation, support and transaction records to the payment processor or financial institution.

8. Statutory rights

Nothing in this Policy excludes, restricts or waives any refund, cancellation, warranty or other right that cannot legally be excluded or waived. If applicable law gives you a mandatory right to a refund or other remedy, that right applies despite this Policy.

9. How to contact us

Send refund, cancellation and payment questions to contact@biotheracademy.com with the subject line “Refund Request” and your order number in the message.

Biothera Academy LLC, Houston, Texas, United States

4. Cookie Policy

Effective date: November 4, 2026  |  Last updated: November 4, 2026

This Cookie Policy explains how Biothera Academy LLC uses cookies and similar technologies on www.biotheracademy.com. It should be read together with our Privacy Policy.

1. What are cookies?

Cookies are small text files placed on your browser or device when you visit a website. Similar technologies include pixels, tags, scripts and local storage. They help a website function, remember preferences, keep you signed in and keep the site secure.

2. How we use cookies

We currently use strictly necessary cookies and functional cookies only. Necessary cookies support core functions such as navigation, security, the shopping cart, checkout, account login and session management; the website cannot work properly without them. Functional cookies remember settings that make the site easier to use.

We do not currently use advertising or targeting cookies and do not currently use third-party analytics cookies. If we add analytics or marketing tools in the future, we will update this Policy first and, where required by law, ask for your consent before activating them.

3. Cookies we use

This list may change as the website evolves. We update it when we make material changes.

4. Third-party technologies

Some cookies are set by third-party providers whose services are part of our website or learning experience, such as Stripe for payments and iSpring Learn for course delivery. They may collect information directly and process it under their own privacy notices.

5. Your choices

You can manage cookies through your browser settings, including deleting existing cookies or blocking some or all of them. Blocking strictly necessary cookies may prevent the shopping cart, checkout or learner login from working. Withdrawing consent, where consent applies, does not affect processing that occurred before withdrawal.

6. Do Not Track and browser signals

Some browsers offer “Do Not Track” or similar privacy signals. There is no uniform industry standard for responding to them. Our website does not currently change its behavior in response to Do Not Track signals. We honor browser-based opt-out preference signals where required by law and technically supported by our systems.

7. Updates to this Policy

We may update this Cookie Policy when our technologies or legal obligations change. The current version and its last-updated date are posted on this page.

8. Contact

Questions about cookies or privacy: contact@biotheracademy.com.